Cancellation and Refund Policy
Effective Date: [31.03.2025]
At HUG MEDIA LLP, we strive to provide high-quality pre-recorded courses. Due to the digital nature of our content, we have a strict no refund and no cancellation policy, except in specific cases outlined below.
All sales of pre-recorded courses are final and non-refundable.
Once access to the course has been granted, we cannot process any refunds, exchanges, or cancellations.
Refunds may only be considered in the following circumstances:
Duplicate Payment: If you were accidentally charged more than once for the same course, you may request a refund for the duplicate charge.
Technical Issues: If you experience a technical issue that prevents access to the course and our support team is unable to resolve it within 7 days, a refund may be issued at our discretion.
Unauthorized Transaction: If you believe your payment was made fraudulently, please contact us immediately for review.
To request a refund under the exceptions listed above, please contact us at:
Email: support@viktoriiaholikova.com
Include the following details in your request:
Full name and email address used for the purchase
Course name
Payment details (transaction ID, date, amount paid)
Reason for refund request
Approved refunds will be processed within 7-10 business days.
Refunds will be issued to the original payment method used at the time of purchase.
If you face any technical difficulties accessing your course, please reach out to our support team before requesting a refund. We will do our best to resolve the issue.
We reserve the right to update this policy at any time. Changes will be posted on this page with an updated “Effective Date.”
By purchasing our courses, you agree to this Cancellation and Refund Policy.
